Great service and I love the office desk and chair I bought there. My fiance obtained the the rest of our furniture there too and it still holds up rather well a couple of years in. The delivered both orders incomplete 2-3 occasions. I had to take day off work to fulfill them ashley furniture near me at my residence, solely to have them mess up supply. Not solely did they deliver it partially twice, half a year after the ultimate delivery they randomly ship me 2 very massive drawers. As much as I wished to throw it back to into their retailer, they have already taken sufficient of my spare time, so I had to simply break them down and trash them. Most disorganized company I've ever bought from. The furniture did not work as advertised. I tried to cancel my order with the receptionist who defined that solely a manager can cancel orders. I was then transferred to the supervisor to help with cancelling my order. The manager came on the telephone and explained that due to retailer policy any order cancellation will result in a 25% restocking charge. I waited for a couple of week earlier than I grew impatient and name again the manager explaining to him that I was ready for the callback he promised. At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. I needed to remind him that it’s proper business apply to comply with up on his word. I even have wasted more than 10 hours of my time sitting around waiting on deliveries that have been confirmed & but magically never happened. The latest go round ended up with me waiting via my whole supply window, being on hold for greater than an hour solely to be told my order wasn't loaded onto the truck. When I asked why, miraculously the call dropped. It retains going from unhealthy to worse with every breath I take. We defined our drawback and we got some kind of resolution nevertheless it was shortlived as we encountered another delivery issue. Now we are back at the Ashley Homestore on the lookout for answers and Sales supervisor F. is trying to assist but as we told her our issues, she began to turn into hostile and chatting with us in a condescending tone. I did not take properly to this and defined to her that the issue isn't from one thing we did and a mistake by their team and we received reprimanded like some children talking loud. She was the upmostm unprofessional supervisor I truly have come across. We will not be returning to Ashley Homestore and most definitely won't be recommending Ashley Homestore to anybody we all know or come across. It was an immediate change in perspective. She informed us that she could be leaving quickly and that she worked on fee, and requested us flat out if we might be shopping for something that night. We mentioned we weren't certain, so she reiterated engaged on commission and being value her time. She said she'd give us her enterprise card, then left. We found her before we left and asked for her business card, but she told us to not trouble. I'm really unsure what was going on there. This place ought to stick with manufacturing items & depart the sales & supply to authorized distributors. I like the product however sales & direct distribution make me hate this company. Don't allow them to discuss you into their warranty providers. They bought us on the guarantee saying they're going to come out to wash whenever we'd like it. Found out the the warranty is through a 3rd party who doesn't do cleansing. When we tried to address the difficulty we have been simply informed to call the store again later. So we spent $10k at this store and so they can't even attempt to help us. They do not call you again once they say they'll to offer me more info. This is the primary and final time I do enterprise with them. Ashley furniture is the worst in phrases of telephone customer support deliveries and assembling. I perceive that COVID brought on a lot of backlog. However, the new supply date, October 24, 2020, is greater than two months outdoors of the initial date which is poor enterprise management. I say this is the only one we wish but must think. I tell him I understand he's making an attempt to shut the deal however we're simply not prepared. He will get desperate and begins pushing other beds once more. OR if the managers had been serving to out their gross sales folks and accumulating sales, that might have been incredible too! There's no communication between the shop and their warehouse which makes things 100 instances worse. We had a great buy experience with Desi. We ordered a living room set in February and it was backordered and we couldn't have it delivered till May 6th. No huge deal - we purchased it and patiently waited for May sixth.
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